F.A.Q

 

• Does DRY AIR accept Credit Cards?

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 Yes! We accept both Visa and MasterCard.

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• Does DRY AIR work on holidays?

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Yes, Dry Air offers around-the-clock 24/7 emergency services.

 

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• What insurance agencies do you work with?

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Dry Air works directly with any insurance companies.

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• How long does DRY AIR take to respond to a call?

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Dry Air prides itself in 24-hour emergency service. Depending on the location of the job we will make our best efforts to arrive as soon as possible.

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• How should I remove bedroom mold?

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Mold removal should be left to professionals like Dry Air Restoration Inc. Our Minneapolis team is equipped to handle all mold removal needs, ensuring that all mold spores are removed and the affected area(s) are properly treated and dried. This is crucial to ensure your health is not endangered and that the mold does not return. To make sure that all mold is removed properly, we advise you to set a time for a Dry Air mold removal specialist to come to your home and thoroughly inspect and clean your property.

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• How can I prevent bedroom mold?

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The best way to prevent molds growth is to control the moisture in your home. If you notice any water damage or mold in your bedroom, don't hesitate to call Dry Air Restoration Inc. right away. Delaying the repair could lead to more extensive damage and a higher cost for restoration. Remember, our team is available 24/7 to answer your calls.

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• Can I get my insurance to pay for my water damage?

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Yes, most home insurance policies come with coverage for water damage. Dry Air Restoration Inc. will negotiate with your insurer on your behalf to get your payment. Contact us for more information. We are available 24/7 to answer your calls.

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• How long is the drying process?

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Dry Air uses state-of-the-art equipment to dry properties after water damage has occurred. It takes a minimum of 3 days to properly dry any sized structure. Once the water is extracted and the source of the water damage has been taken care of, Dry Air begins the drying process.

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• How to find signs of hidden water damage?

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Some of the most forthcoming signs of hidden water damage include peeling paint and wallpapers, moisture in the walls, and condensation of musty odors. Even though not visible, moisture can hide in areas all throughout the property. Moisture meters are used to locate moisture that may not be visible or may be hidden behind walls or cabinets, so that our technicians can ensure that all wet materials can be dried or removed and will remain free of mold growth.

 

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• I have discolorations on the wall, what should I do?

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If you notice any discoloration on the walls or any signs of mold growth, it's crucial to act fast and call our professional Minneapolis water damage restoration experts. We are available 24/7 to answer your calls.

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• Do you offer smoke and odor removal services?

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Yes, we are proud to offer smoke and odor removal services in Minneapolis, MN.

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• Is my home at risk of mold after a water disaster?

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Mold thrives in moisture and can be elusive, growing in cracks and even within the walls of your home. When you hire Dry Air Restoration Inc., you can be sure that your home won’t be at risk once the damage is fixed. If you do find mold in your home after a water emergency, we can clean that up,

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• How much are estimates?

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Estimates are free as long as the property owner calls to schedule the appointment.

 

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• Do you accept insurance?

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Yes, work with all major insurance carriers.

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• What is water restoration, and when do I need it?

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Water restoration is a professional service that aims to mitigate the damage caused by water intrusion, such as leaks, floods, or burst pipes. It involves the removal of excess water, drying and dehumidifying affected areas, cleaning and sanitizing, and restoring damaged structures. You need water restoration services whenever you experience water damage in your home or business to prevent further destruction and mold growth.

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• What are the key steps involved in water restoration?

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a. Assessment and Inspection: Professionals will assess the extent of the water damage, identify affected areas, and determine the type of water involved (clean, gray, or black).

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b. Water Removal: Extracting standing water using pumps and industrial vacuums to prevent additional damage.

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c. Drying and Dehumidification: The area is dried thoroughly using specialized equipment like dehumidifiers and fans to avoid mold growth.

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d. Cleaning and Sanitization: All affected surfaces are cleaned, sanitized, and deodorized to prevent health hazards and odors.

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e. Restoration: Finally, damaged materials like drywall, flooring, and furniture are repaired or replaced, bringing your property back to its pre-damage condition.

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• Can I handle water damage cleanup myself, or should I hire professionals?

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While you might be tempted to tackle water damage on your own, it's highly recommended to hire professionals for several reasons:

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a. Expertise and Equipment: Water restoration companies have the expertise, experience, and specialized equipment necessary to handle water damage effectively and efficiently.

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b. Hidden Damage: Professionals can identify hidden pockets of water and ensure complete drying, which might not be possible without the right equipment.

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c. Mold Prevention: Proper water removal and drying prevent mold growth, ensuring your property remains safe and healthy.

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d. Insurance Claims: Restoration companies can help with the insurance claims process and documentation, maximizing your chances of a successful claim.

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• How quickly should I address water damage?

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Time is critical when dealing with water damage. The longer water sits, the more damage it can cause, and the higher the risk of mold growth. Ideally, you should begin the restoration process within 24 to 48 hours of water intrusion. Act swiftly and contact a reputable water restoration company as soon as possible.

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• What safety precautions should I take during water damage?

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a. Electricity: If safe to do so, turn off electricity to affected areas to avoid electrical hazards.

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b. Contaminated Water: Avoid contact with floodwater or sewage as it may contain harmful contaminants.

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c. Protective Gear: If you must enter the water-damaged area, wear protective gear such as rubber boots and gloves.

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How can I prevent water damage in the future?

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a. Regular Maintenance: Inspect and maintain plumbing, roofing, and gutters regularly to catch and address issues early.

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b. Appliance Care: Check appliances like washing machines, dishwashers, and water heaters for leaks or malfunctions.

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c. Proper Drainage: Ensure proper grading around your property to direct water away from the foundation.

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d. Sump Pump: Install a sump pump in the basement to prevent flooding during heavy rains.

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• How can I choose the right water restoration company?

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a. Experience and Reputation: Look for a company with extensive experience and positive customer reviews.

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b. Certifications: Ensure the company is certified by industry organizations like the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

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c. 24/7 Availability: Water damage can occur at any time, so choose a company that offers emergency services.

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d. Insurance Knowledge: A reputable company should be able to assist you with the insurance claims process.

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What are the potential health risks associated with water damage?

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a. Mold Growth: Standing water and damp conditions can lead to mold growth, which can cause allergies and respiratory issues.

 

b. Bacteria and Pathogens: Contaminated water, such as sewage backups, can carry harmful bacteria and pathogens that pose serious health risks.

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c. Structural Damage: Water can weaken the structural integrity of your property, leading to potential accidents and injuries.

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• How do water restoration professionals handle mold issues?

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a. Inspection: Professionals will conduct a thorough mold inspection to identify the extent and type of mold present.

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b. Containment: Affected areas will be isolated to prevent mold spores from spreading to other parts of the property.

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c. Remediation: The mold is carefully removed following industry best practices, using appropriate protective gear.

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d. Prevention: Experts will address the source of moisture to prevent mold from returning in the future.

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• What should I do with belongings affected by water damage?

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a. Immediate Removal: Remove belongings from the affected area as soon as it is safe to do so.

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b. Document Damage: Document the damage for insurance purposes by taking photographs of the affected items.

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c. Professional Evaluation: For valuable or sentimental items, consult with restoration experts to determine if they can be salvaged.

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d. Safe Disposal: Items that are beyond repair or contaminated should be disposed of properly, following local regulations.

 

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